33bw Privacy Policy

This privacy policy applies to the 33bw platform's website, mobile application, and all related services. When you create an account, log in, or use any of our services on 33bw, you are considered to have accepted the terms of this policy.

We believe you should have full control over your personal data. That is why 33bw is fully transparent about what information is collected, why it is collected, and how it is used. To learn more about our overall terms of service, please read our Terms and Conditions.

This policy is written for users in Bangladesh and is consistent with the applicable data protection laws and guidelines of Bangladesh.

Various types of information are collected automatically or directly from you when you open an account and use services on 33bw.

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Mobile number and email address
• Address and nationality
• National ID card or passport details (for identity verification)
• Payment account details such as bKash, Nagad, or Rocket number
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time spent on the platform, pages visited, and click patterns
• Cookie and session data
• Transaction history — deposit, withdrawal, and betting records

2.3 Information Received from Third Parties

For payment processing or identity verification purposes, limited information may sometimes be received from third-party services. However, this information is used only for specific purposes and is stored separately.

33bw uses collected information only for the purposes listed below. It is not used for any other purpose.

1. Account management: To create, verify, and keep your account secure.
2. Transaction processing: To complete deposit and withdrawal requests quickly and accurately.
3. Customer support: To understand your issue when providing assistance via live chat or email.
4. Fraud prevention: To detect unauthorised transactions or suspicious activity.
5. Platform improvement: To run analytics that help make the user experience better.
6. Responsible gaming: To monitor your playing patterns and identify potential risks. To learn more, visit our Responsible Gaming page.
7. Communication: To send important account updates or security-related notifications.

33bw never sells your personal data or shares it with third parties without cause. However, limited information may be shared in certain specific situations.

4.1 Service Provider Partners

Mobile financial services such as bKash, Nagad, and Rocket may receive the necessary transaction information for payment processing. These partners follow strict data protection rules.

4.2 Technology and Analytics Services

Some technology partners may access certain technical data for monitoring platform performance and providing technical support. They may not use this data for their own purposes.

4.3 Legal Obligations

Information may be disclosed when required to comply with applicable laws in Bangladesh or valid instructions from government authorities. In such situations, only the minimum necessary information is provided.

4.4 Corporate Restructuring

In the event of a business merger or transfer, user data may be transferred to the new entity. You will be notified in advance of any such change.

Cookies and similar technologies are used on the 33bw website and application. These improve your browsing experience and help manage secure sessions.

5.1 Essential Cookies

These cookies are essential for keeping login sessions active, verifying security tokens, and ensuring the basic functioning of the platform. They cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to collect statistics such as which pages are used most and where issues occur. This information is completely anonymous.

5.3 Cookie Controls

You can delete cookies or stop accepting new cookies at any time from your browser settings. However, disabling certain cookies may limit some platform functionality.

33bw follows industry-standard technical and organisational measures to protect user data.

• SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Limited access: Only authorised staff can access your data, and they are bound by strict confidentiality agreements.
• Data minimisation: Only the information strictly necessary to provide the service is collected.
• Regular security audits: The security of servers and systems is regularly checked.
• Two-step verification (OTP): OTP verification may apply for sensitive actions such as changing your password or making a withdrawal.

However, no method on the internet is 100% impenetrable. Please take steps to keep your own account secure — use a strong password and do not share your login details with anyone.

33bw retains your data only for as long as is necessary to provide services and meet legal obligations.

• Active account: Data is retained for as long as the account remains active.
• After account closure: Even after an account is closed, financial transaction records are kept for a specified period as required by applicable law.
• Analytics data: Anonymous analytics data may be kept long-term as it contains no personally identifiable information.

Once the required retention period has passed, data is securely deleted or fully anonymised.

You have certain important rights over the data in your 33bw account.

8.1 Right to Access

You can find out what information we hold about you at any time through your account settings or by contacting us directly.

8.2 Right to Correction

If any of your information appears to be incorrect or outdated, you can request that it be corrected. Changes to identity verification information may require an additional verification process.

8.3 Right to Deletion

If you request account closure, we will take steps to delete remaining data after fulfilling applicable legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing, and we will take reasonable steps in response.

To exercise these rights or for any related questions, please contact us. You can also visit our FAQ section for general queries.

All services on 33bw are for individuals aged 21 or older only. We do not knowingly collect information from minors.

Age is verified at the time of registration. If any user opens an account by concealing that they are under 21, their account will be closed and the associated data will be deleted. If you believe someone you know who is a minor is using this platform, please notify our support team.

33bw may update this privacy policy from time to time. When changes are made, the "Last updated" date at the top of this page will be changed. For significant changes, registered users will be notified by email or app notification.

If you continue using the platform after a policy change, you are considered to have accepted the new policy. You can stay informed about the latest policy by visiting this page regularly.

If you have any questions about this privacy policy or any requests regarding your data, please contact the 33bw support team. Our support team is available in Bengali and English, seven days a week, 24 hours a day, via live chat and email.

To learn general information about 33bw, visit our About Us page.